FAQ

Do you accept international orders:
Yes we do.

 

How long will it take for my order to be shipped:

Once payment has been received for your order, items will shipped within 1-2 business days.

How quickly will my order arrive:
Depending on where you live, Delivery usually takes 10-15 business days from shipment date to arrive.

Can I return my items:

All sales are final.  If you are not satisfied with your order, please contact us by email and we will do our very best to resolve the issue.  Please keep in mind that all the ceramic pieces are handcrafted and no piece is exactly the same, each piece will have slight differences in colour or shape, these differences are part of the appeal and charm of handmade ceramics. 

What do I do if the item(s) I have received are damaged:
We take great care in packaging the ceramics as safely as possible.  Let us know immediately in the unfortunated event your item(s) arrives damaged. We will replace damaged items, you will need to send us a photographs of the broken piece in the original packaging.  

Do you use safe non-toxic glaze:

Absolutly! All the ceramic pieces are coloured and finished in lead free, non-toxic glazes that are safe for food.

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